tak's Privacy Policy

1 Introduction and Scope

tak is an online entertainment and betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") explains how tak handles the personal information of its service users. This Policy applies to all of tak's digital services, websites, and mobile applications.

By starting to use tak's services, you are considered to have agreed to the terms described in this Policy. If you disagree with any part of this Policy, please stop using tak's services and contact us directly.

This Policy is consistent with tak's Terms and Conditions and is intended to be read together with them. Both documents together form the complete legal framework for our services.

2 Information We Collect

2.1 Registration and Identity Information

When creating an account on tak, you are required to provide certain information. This information is needed to verify your identity and deliver secure services. The information collected includes:

• Full name and date of birth
• Email address and mobile number
• Bangladeshi National ID or passport number (for KYC verification)
• Current address

2.2 Financial and Transaction Information

When you make deposits or withdrawals via bKash, Nagad, Rocket, or Upay, records of those transactions are stored in the tak system. This includes the transaction ID, amount, and time. The mobile banking providers' own privacy policies apply separately.

2.3 Technical and Device Information

When you use the tak platform, some technical information is collected automatically. This includes:

• IP address and device type
• Browser type and version
• Operating system
• Session duration and page visit information
• Cookie and local storage data

2.4 Gaming Activity Information

Records of your gaming activity on the tak platform are kept. This includes betting history, win/loss information, bonus usage, and preferred game categories. This information is used to ensure responsible gaming and to improve your experience.

3 Purpose of Using Information

tak uses your information only for specific and legitimate purposes. These purposes are detailed below:

3.1 Service Operation

Your information is used to create and manage your account, process transactions, provide gaming services, and offer technical support.

3.2 Identity Verification and Security

Identity verification is carried out under the KYC (Know Your Customer) process to prevent financial fraud and illegal activity. This is a necessary step to keep your account secure. All data transfers are secured using SSL encryption technology.

3.3 Responsible Gaming Support

tak takes responsible gaming seriously. Your gaming activity data is analysed to identify unusual patterns and provide support when needed. Following the responsible gaming guidelines, we work to ensure healthy gaming habits for every user.

3.4 Customer Support

Your account information and communication history are used when providing support via live chat and email, so that quick and effective solutions can be given.

3.5 Meeting Legal Obligations

We are obliged to retain certain data for specified periods under applicable laws and regulations. This data is used only for legal purposes.

4 Information Sharing Policy

tak never sells your personal information to third parties for commercial purposes. However, information may be shared in certain situations:

4.1 Technology and Service Partners

A limited amount of information may be shared with game software providers (such as Pragmatic Play, PG Soft, JILI, Evolution, etc.) and payment processing partners, but only the information necessary for providing the service is shared. These partners are required to comply with tak's privacy standards.

4.2 Legal Authorities

tak may be legally required to share information under court orders, government investigations, or applicable legal obligations. In such cases, we will comply with the law.

4.3 Fraud Prevention

Where necessary to investigate financial fraud or illegal activity, relevant information may be shared with the appropriate authorities.

5 Cookies and Tracking Technology

Cookies and similar technologies are used on the tak website and app. Cookies are small data files stored on your device.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and the core functionality of the service. The platform does not work properly without them and they cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferred language, display settings, and personalised experience.

5.3 Analytics Cookies

Analytics cookies are collected to understand platform usage patterns and to improve the quality of the service. This data is generally anonymized.

You can manage cookies through your browser settings, but disabling essential cookies may affect the functionality of the service.

6 Data Retention and Security

6.1 Retention Period

Necessary information is retained for as long as your account is active. Even after an account is closed, some information may be kept for a specified period to meet legal obligations. Financial transaction records are generally retained for a longer period.

6.2 Technical Security

tak uses industry-standard security measures to keep your information secure:

• SSL/TLS encryption — for all data transfers
• Secure server infrastructure
• Two-factor authentication (OTP)
• Regular security audits
• Access controls — only authorised staff can view information

6.3 Data Breach Response

If a data security breach occurs, tak will notify affected users as quickly as possible and take the necessary steps to minimise the damage.

7 User Rights

As a tak platform user, you have the following rights over your own personal information:

7.1 Right to Access

You may request a copy of the information stored about you at any time. Processing this request generally takes up to 30 working days.

7.2 Right to Correction

If any of your information is incorrect, you may request a correction. This can be done through account settings or by contacting customer support directly.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, information that must be retained under legal obligations may not be possible to delete.

7.4 Right to Restrict Processing

In certain circumstances, you may request that restrictions be placed on the processing of your information.

7.5 Right to Withdraw Consent

For marketing communications, you may withdraw your consent at any time. In that case, we will stop using your information for marketing purposes.

8 Underage Users

tak's services are strictly for those aged 21 and above. Account registration by anyone under 21 is not accepted, and any such account that is identified will be closed immediately.

tak never intentionally collects information from minors. If a guardian suspects that their child has registered, please contact our customer support immediately.

9 Third-Party Links

If the tak platform contains links to third-party websites, those websites have their own privacy policies for which tak is not responsible. It is recommended that you read the privacy policy of any such site before visiting it.

Game providers may have their own data collection and usage policies, which are outside of our policy.

10 Policy Changes

tak reserves the right to change or update this Privacy Policy as needed. If any significant changes are made, users will be notified via email or a notification on the platform.

Continuing to use the service after a policy change will indicate that you have agreed to the updated policy. It is recommended that you review this page regularly.

Previous versions of this policy are also kept in tak's archive and can be provided upon request.

11 Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your rights, please contact us. Our customer support team is available 24 hours a day, 7 days a week in both Bengali and English. To learn more about us or to send a privacy-related request, please get in touch using the details below.